Store Policy

At Lee Health Domain, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

Herbal Medicine

Shipping and Delivery

What You Need to Know

On occasion, Lee Health offers shipping promotions, at which time Indian customers receive free shipping if they spend over a certain amount. These promotions may change periodically. To keep updated with our latest shipping promotions sign up on our website. We ship to most parts of India.

Our Return Policy

Everything You Need to Know

All sales are final. Please note, Lee Health reserves the right to refuse all returns. In the unlikely event that a product arrives not as described, we will only send replacements for damaged products within 7 days of receipt of the package. The customer must include photos of the issue including the packing slip. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such order. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

FOR ORDERS WITHIN INDIA

Everything You Need to Know

Shipping & Handling Charges are as follows:

Rs.70 to 100 flat fee for all parts of India (free shipping over Rs. 800)

The processing time for orders is 3-5 business days. After that, the delivery time is 6- 7 business days. Please note that during holidays or limited edition launches, this time may vary. Thank you for your patience.

We are not responsible for any shipping deliveries that may be affected by natural occurrences, transfers from the local carriers in your city or air and ground transportation strikes or delays.

REPLACEMENT/RETURN/REFUND POLICY

Everything You Need to Know

We will provide free of cost replacement of the product within 5 working days after the product has been delivered, in case you have; received item(s) in poor, damaged or mutilated condition or; received an item(s) that is different from the item(s) that you have ordered with us.

REFUND POLICY

Everything You Need to Know

Under special circumstances, if Lee Health Domain I Pvt Ltd  considers to return the Payment for any order, the payment will be reflected within 7 to 10 days after Lee Health has processed the refund. This delay is generally due to and depends on the service provider through the payment initiated or done by the Customer.
To get a full refund, please return the item(s) to us in their original packing in unopened and undamaged condition, with all original tags/labels attached along with proof of purchase within 5 days from the date of receipt of items(s) at your end.
All costs associated with returning the item to us including return shipping charges and any taxes if applicable shall need to be taken care by you.
Original shipping cost (if any) will be deducted from the refund amount.
Once we receive the product(s) back and verify its packaging/condition, we will initiate a refund procedure for your money within 3-4 working days.
The refund will be processed to the same account/method from which the payment was made. It may take 2-3 additional business days for the amount to reflect in your account.

RETURN POLICY

Everything You Need to Know

All sales are final. Please note, Lee Health Domain I Pvt Ltd reserves the right to refuse all returns. In the unlikely event that a product arrives not as described, we will only send replacements for damaged products within 7 days of receipt of the package. The customer must include photos of the issue including the packing slip. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such order. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

FAQ

1. How many items can I buy in one Purchase?

We don’t have any restrictions on the number of Products purchased per order.

2. In how many days of time will I receive my Order?

The Processing time for an order is 3-5 business days. After that, the delivery time is 6- 7 business days.

3. What are the delivery charges?

Delivery charges may apply to certain products/services and would be communicated during order processing.

4. The product cannot be shipped to my area, why?

Although we ship to a maximum of places in different parts of India and we are continuously working on increasing our reach to make our products easily available to everyone in different locations. But whether the order can or cannot be delivered to your address also depends on: -

Whether our trusted delivery partner can deliver at your address.

Legal Restrictions, if any, on shipping particular products to your location.

The availability of a reliable courier partner in your location.

5. How can I get in touch with the Customer service Team?

You can always write to our Customer service team at: info@leehealthdomain.com or call 7702000437. You can expect a revert within 48 hours of time